Refund policy

Last updated: June 2026

We want you to love your Jerna experience. If something isn't right, we're here to help.

Returns We accept return requests within 14 days of delivery for items that are unopened and in their original condition. As our product is a consumable, we are unable to accept returns on opened items unless they are faulty or damaged.

Damaged or Faulty Items If your order arrives damaged or incorrect, please contact us within 7 days of receipt at hello@jernaoriginal.com with a photo and your order number. We will arrange a replacement or refund promptly.

Refunds Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping If you received a wrong, damaged, or defective item, we'll cover the cost of return shipping. Please contact us at hello@jernaoriginal.com and we'll provide a prepaid return label. If you're returning an item due to a change of mind, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.